Refund and Returns Policy

At Pcolors, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a straightforward refund and return policy to ensure your shopping experience with us is hassle-free.

Returns:

If you are not entirely satisfied with your purchase, you may return it within 14 days of receiving your order for a refund or exchange. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as you received it.

To initiate a return, please contact our customer service team at [email protected] with your order number and details of the item you wish to return. Once your return request is approved, we will provide you with a return authorization and instructions on how to return the item.

Please note that certain items, such as personalized or customized products, may not be eligible for return unless they are defective or damaged.

Refund:

Once we receive your returned item and inspect it, we will notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment within 7-10 business days. Please note that shipping costs are non-refundable, and return shipping fees are the responsibility of the customer.

Exchanges:

If you would like to exchange an item for a different size, color, or style, please contact us to arrange for a return and exchange. Once we receive your returned item, we will process the exchange and ship the new item to you promptly.

Damaged or Defective Items:

In the unlikely event that you receive a damaged or defective item, please contact us immediately upon receipt. We will work with you to resolve the issue as quickly as possible, whether it involves issuing a replacement, providing a refund, or arranging for a repair.

How to Contact Us:

If you have any questions or concerns about our refund and return policy, or if you need assistance with a return or exchange, please don’t hesitate to contact our customer service team at [email protected]. We are here to help you every step of the way.

This refund and return policy applies to purchases made through the Pcolors website. For purchases made through third-party retailers or other channels, please refer to their respective refund and return policies.